NVQ's and Training

• Performing Manufacturing Operations NVQ
• Manufacturing Textiles NVQ
• Management and Team Leading NVQ
• Customer Service NVQ
• Business Improvement Techniques NVQ
• Business Administration NVQ

Train to Gain

Customer Service NVQ

KTL delivers NVQ levels 2 and 3 in Customer Service

Level 2 is suitable for learners:

• who are particular customer service and administrative job roles
• who are working in customer service environment
• who's role is to provide service to customer

Level 3 is suitable for learners who:

• Can influence what happens at work
• Use the organisations rules and systems flexibly to deliver good service
• question the way things are done and suggest improvements
• have good communication skills and with a knowledge of what to do, who to see and where to go to get things done for the customer
• are aware of the commercial or other pressures facing the organisation/business.

If you are interested in this course please email on enquiries@ktl-ltd.co.uk or call 0115 927 3186

Latest News

KTL Launch New Website

• KTL, a training provider specialising in the texti...
• » read more

Three times winner of Medals for Excellence Award

• 
• Beverley Rowe attended a lavish Award ceremony in ...
• » read more